Returns & Exchange
If you purchased a product and change your mind at the time you receive it, you may return it for a refund within 30 days. Purchases may only be returned or exchanged at the original location of purchase.
Refunds are only given for products* that are still in unopened and unused condition. Products must not be opened, worn or tampered with due to hygienic reasons and the safety of our customers.
The below products are ineligible for returns/exchanges.
- Wigs
- Hairpieces, Bangs, and Ponytails
- Skinny Clip-in Singles
- Discontinued and/or sale items
- Haircare
- All tools & Accessories
- Refunds will only be issued if products are returned within 30 days of purchase date.
- Refunds are issued in the original form of payment once the returned products are received by ExQuizitExPress
- Original shipping costs are non-refundable and return shipping is not provided by ExQuizitExPress
- Free shipping specials are subject to minimum order amounts; hence a refund will be issued less the actual shipping cost.
- Refunds may take 3-4 business days to process once ExQuizitExPress Has received the returned product.
- Please keep the tracking number of returned product(s) for delivery verification.
How do I initiate a return?
exquizitbeauty@hotmail.com
Or call us during business hours:
Contact Number: 1-716-563-4445
PST Hours: MONDAY - FRIDAY 8:00am - 5:00pm | Sat - Sun: Closed
*Please note: Appropriate sized shipping boxes must be used in order to prevent packages from being damaged upon arrival. We will not accept any items that does not arrive in its ORIGINAL CONDITION - no exceptions.